General Information (407) 900.0801
Client Services (321) 209.2610
Client Services / Information: Care@PersonalCareCalling.org
Personal Care Calling Services, (dba) Daily Peace of Mind Communications
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(321) 249.2805
DPOM Communications Platform
(407) 770.1155
Social Advocacy for Improved Quality of Life
Connecting Hearts
At DPOM Communications, we strive to provide Daily Peace Of Mind through reassurance, medication reminders, appointment communications, and so much more, to diverse populations across the United States.
About Us
Our Vision
DPOM Communications Platform — A Sister Company with a Shared Mission
DPOM Communications Platform is a software-based extension of our nonprofit’s heart and mission. While operating independently, it was created to serve the same communities we hold dear: seniors, veterans, first responders, and individuals with disabilities—especially those living alone or facing isolation.
In the U.S., these individuals often struggle with financial hardship, emotional stress, and limited access to care. DPOM Communications provides a daily lifeline—customizable messages via call, text, or email — that offer reassurance, medication reminders, and advocacy support. It’s not just a service—it’s a promise: you are not alone.
By integrating DPOM Communications into our nonprofit’s website, we’ve made it easier to access this free resource while saving costs and streamlining outreach. The software lives here, but its impact reaches far beyond—delivering peace of mind, one message at a time.
What you can expect
Smart Technology with a Heart
Behind DPOM Communications is a powerful software platform built with modern cloud infrastructure, secure data protocols, and intelligent automation—designed not just to function, but to care. Every feature, from personalized check-ins to real-time care circle alerts, is engineered to feel human, warm, and reassuring—even when powered by AI.
Our system utilizes advanced scheduling, voice, and messaging APIs, along with customizable interfaces, to deliver seamless daily support. Whether it’s a morning medication reminder or a missed check-in alert, the experience feels personal—because it’s built to be.
We don’t pretend our automation is human. Instead, we’ve designed it to honor humanity. The software is scalable, secure, and ready to be white-labeled or leased by nonprofits, medical practices, HR departments, and community organizations that want to offer meaningful care without having to build it from scratch.
Built for Impact, Shared with Purpose
DPOM Communications is more than a product—it’s a platform for change. By offering affordable licensing and customization options, we empower other mission-driven organizations to extend care, reduce isolation, and improve lives. Every deployment is a ripple of compassion, backed by technology that’s as thoughtful as it is reliable.
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White-label ready for nonprofits, clinics, and HR wellness programs
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Flexible pricing to support organizations of all sizes
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Customizable features tailored to your community’s needs
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Secure and scalable infrastructure built on trusted cloud services
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AI-enhanced automation that feels personal, not robotic
Whether you're caring for seniors, supporting veterans, or building a workplace culture of empathy—DPOM Communications is your partner in making it real.
Testimonials
Client Reviews
Our clients share their experiences with our compassionate services and the impact it has had on their daily lives.
Roger Grant
DPOM Communications has been a lifesaver for me, literally saved my live in 2019. Fell down basement stairs in 3 below zero Denver winter.
Sarah Johnson
As a senior citizen, the daily reassurance calls from DPOM have brought me peace of mind. They remind me to take my daily medications, that's a great help!
Carlos Rodriguez
Emily Chen
I highly recommend DPOM to all veterans; their reminders are a great help in managing daily tasks.
DPOM's appointment reminders have been a blessing, especially for busy individuals like me.
PARTNER WITH
DPOM Care Communications Platform
Technology that Cares. Impact that Lasts.
A program of Personal Care Calling Services, Inc. (PCCS) a nonprofit org, est. 2014
P. Dale Henson, Founder & CEO
THE PROBLEM
Millions live alone, with no daily lifeline.
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Isolation and limited access to care lead to missed medications, undetected falls, and delayed emergency response.
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Families and caregivers can't call every day — and many recipients have no one checking in on them at all.
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When something goes wrong, there's often no system in place to notice, escalate, and get real help fast.
PCCS has spent 12.5 years building relationships with this population. DPOM turns that experience into software.
THE SOLUTION
A daily reassurance platform that actually escalates when it matters.
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Automated daily check-ins by call, text, and email — including medication reminders — for seniors, veterans, and disabled adults living alone.
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Real-time answering detection and conversation logging power every call, so nothing is missed.
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If a recipient and their full Care Circle can't be reached, DPOM automatically alerts staff to request an in-person wellness check — every outcome logged for accountability.
HOW IT WORKS
Proven in our submission demo, built on Twilio.
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Twilio Voice places the daily check-in call, with Answering Machine Detection screening the outcome automatically.
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Every call outcome is logged live to the DPOM dashboard — OK, Concern, or Voicemail.
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An unanswered call triggers escalation through the recipient's Care Circle (primary, secondary, tertiary contacts) before alerting PCCS staff.
Our submission video demonstrates this end-to-end, live, on real Twilio calls — proof the check-in and escalation logic works, not a mockup.
TECH STACK
A real, production-grade platform.
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Application: Symfony 7 (PHP 8.4), Twig, Doctrine ORM
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Database: MySQL on Amazon RDS
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Infrastructure: AWS EC2, Ubuntu 24.04, nginx — HIPAA-eligible AWS account with signed BAA
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Voice & SMS: Twilio, CNAM-verified dedicated numbers
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Conversational AI: OpenAI (natural-language response classification) — in integration
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Voice synthesis: Amazon Polly, migrating to ElevenLabs custom voice
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Email: provider selection in progress
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Source control: Git / GitLab
Architecture designed for licensing: multi-tenant-ready, immutable audit-trail notes, configurable retention and archive policy, and role-based access control.
TRACTION & VALIDATION
Not an idea. A working platform, with real momentum.
12.5 yrs
Bootstrapped & founder-led
Live Demo
Real Twilio calls, real escalation logic
$84K
Twilio.org Digital Innovation Grant approved
Pending Award
Harris County, TX reassurance contract
Recently approved for Twilio.org's Digital Innovation Grant (via ImpactAssets) — due diligence complete, funds pending deposit. Currently in pending-award status with Harris County, TX for a senior/veteran/disabled-adult reassurance communications contract.
BUSINESS MODEL
White-labeled and licensed — built to scale beyond one organization.
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DPOM is built to be white-labeled and leased by other nonprofits, medical practices, HR wellness programs, faith-based organizations, and government/veteran services.
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Flexible, tiered pricing: white-label branding options, basic-to-premium support plans, pay-as-you-go developer access, and nonprofit discounts.
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Every license helps fund PCCS's own free outreach — growth and mission reinforce each other.
WHY TWILIO, WHY NOW
Twilio is the infrastructure. Searchlight is the next step.
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Twilio Voice already powers every daily check-in call DPOM makes — this isn't a future integration, it's live today.
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Conversation Relay and Conversational Intelligence are the exact tools DPOM needs to move from scripted calls to natural, agentic conversations.
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As an ISV building a licensable product on Twilio, DPOM's growth means Twilio's growth — every new nonprofit partner is a new Twilio customer.
We're not exploring whether to build on Twilio. We already have. We're ready to go further.
LET'S BUILD SOMETHING AMAZING TOGETHER
Thank you.
P. Dale Henson — Founder & CEO
Personal Care Calling Services, Inc. (dba Daily Peace of Mind Communications)
(407) 770-1155 • PDaleHenson@dpomcommunications.com